Since I was engaged in the wig industry, I have been maintaining good communication with customers and learned a lot about the wig terminal sales skills from the communication process. I have always had an idea, I want to sum up these experiences, and "collecting ideas" is written in the form of a tutorial and communicate with our customers. Beginning with the next stage, slowly write some blog posts of this type and accumulate material to be used in future tutorials.

Today, I will talk to you about a few tips and specific words in the face of customer rejection. I hope to help everyone.

When you first refuse, "sorry" and request type can be used together, which can be very effective.

In the wig sales process, it is inevitable to reject the requirements of some customers, then how to effectively refuse, but not to provoke customers? "Sorry" and request type can be used effectively to do this.

The art of rejection

The terminal sales salesperson cannot fully agree with the customer's requirements, so you need to learn the art of rejection. Because the feeling of direct rejection accumulates, it also affects the entire sales process.

【Case number one】

Question: "Can you make this wig cheaper?"

Wrong answer: "There is no price reduction here!"

Correct answer: "I am really sorry, we are here to open the price, but I want to report to you that the quality of the goods here is definitely guaranteed. If there is a quality problem package returned, this is the most important thing, you Think?"

In the above example, the customer's request for "a little cheaper" is the most common. "There is no price reduction here!" It is a direct rejection, which is easy to cause the customer to feel bad. "I am really sorry, we are here to open the price, but I want to tell you that the quality of the goods bought here is definitely guaranteed. This is the most important thing. What do you think?" I am really sorry that at the beginning, I have achieved the goal of rejection and retained a good feeling.

[case]

Question: "Is there any other style?"

Wrong answer: "The goods are not transferred, this is out of stock!"

Correct answer: "I am really sorry, this wig is out of stock, but these are also very suitable for you, what do you think?"

In the above example, "I can't transfer the goods, this is out of stock!" is a direct rejection; adding "I'm really sorry" in front, will accumulate good feelings.

2. Good rejection method

Although it must be rejected, the sales staff can choose a better rejection method, accumulate a good feeling, and ultimately help to make sales. The combination of “sorry” and request type is a more euphemistic rejection method, which can effectively achieve the goal of rejection without making the customer feel uncomfortable.